The Care Quality Commission
  • Dentist
  • Dentist

Archived: Romanby Dental Practice

16 Ainderby Road, Romanby, Northallerton, North Yorkshire, DL7 8HD (01609) 771888

Provided and run by:
Dr. Richard Bradford

Important: The provider of this service changed. See new profile

All Inspections

15 November 2013

During a routine inspection

We talked with people who used the service and they told us they were happy with the quality of dental treatment offered. People said they felt they were involved in decisions about their treatment. Comments included "I am told what to expect and how much it will cost, before the treatment starts'. And 'The dentist explains everything to me in detail." Another person said 'The staff are great, very pleasant.'

We looked at some dental records for the people who used the service and these confirmed that people were involved in decisions regarding their treatment.

We found the premises clean and tidy. We saw that audits were completed and evidence that procedures were in place to ensure people's health and welfare was safe. We talked to staff about their experiences working for this service. Comments included: "We are encouraged to keep up to date in our training and development.' And 'We work as a team and get on well together, we all understand each others little ways.'

We saw that there was a complaints policy in place for people who wished to raise any concerns and the practice manager said that although they had not had anything raised with them, they were always willing to learn and improve on the service they offered in order for patients to be happy with the treatment and service they offered.