The Care Quality Commission
  • Hospital
  • Independent hospital

Genesis Care, Maidstone

Overall: Good read more about inspection ratings

17 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4UA (01732) 207000

Provided and run by:
Genesis Cancer Care UK Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Genesis Care, Maidstone on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Genesis Care, Maidstone, you can give feedback on this service.

09 February 2021

During a routine inspection

We carried out this comprehensive inspection due to patient safety concerns about the provider. We looked at the five key questions: is the service safe, effective, caring, responsive and well led.

Our rating of this location went down. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were contactable seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s values, and how to apply them in their work. Most staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

8 May 2019

During a routine inspection

Genesis Care Maidstone is operated by Genesis Cancer Care UK Limited. The centre has one computerised tomography (CT) scanner and one single linear accelerator (LINAC). A LINAC is an equipment used for external beam radiation treatments for patients with cancer. The chemotherapy suite has six chairs and one bed for chemotherapy treatment, and individual electronic folding partitions.

The centre provides outpatient consultation and diagnostic imaging to diagnose new cancers, assess response to treatment and radiotherapy, and medical care such as chemotherapy. The centre provides treatment to patients over 18. There are no overnight beds.

We inspected all three services using our comprehensive inspection methodology. We carried out the unannounced part of the inspection on 8 May 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or unsafe.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this centre was outpatients. Where our findings on outpatients – for example, management and staffing arrangements - also apply to other services, we do not repeat the information but cross-refer to the outpatients’ service level.

Services we rate

We rated it as Outstanding overall.

  • The centre always protected people with a comprehensive safety system, and with a focus on openness, transparency and learning when things went wrong.

  • Patients continually received effective care and treatment that met their needs.

  • The services truly respected patients and valued them as individuals. Patients felt empowered as partners in their care.

  • Services were consistently tailored to meet the needs of individual patients and were delivered in a way to ensure flexibility, choice and continuity of care

  • The centre leadership, governance and culture promoted the delivery of high-quality person-centred care.

We found areas of outstanding practice in outpatients, diagnostics imaging and medical care:

  • The services continually made sure patients received highly individualised care to support their treatment.

  • The culture across the services was exceptional. Staff felt valued and enjoyed working at the centre.

Nigel Acheson

Deputy Chief Inspector of Hospitals (London and South)