23, 24 May 2013
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights and this care and support was provided by suitably qualified, skilled and experienced staff, in a clean and hygienic environment. One person we spoke with told us, "All staff here are great from the girls on the front (reception) to the dentists and nurses, they are all just lovely".
There was an effective complaints system available and we found that complaints people made were responded to appropriately.