The Care Quality Commission
  • Dentist
  • Dentist

Archived: Laurel Cottage Dental Practice

57 High Street, Bovingdon, Hemel Hempstead, Hertfordshire, HP3 0HP (01442) 833922

Provided and run by:
Mr Nikunj Shah

All Inspections

22 January 2014

During a routine inspection

We observed that people were treated politely and with respect and it was evident from the written records that the dentist involved people in their treatment plan. We spoke with four people who saw the dentist on the day of our inspection. They told us how satisfied they were with the service. One person said, 'I don't like coming to the dentist, but they are ok here.'

People completed medical questionnaires and we saw that these were kept in their records to ensure that the dentist was able to provide treatment that was planned and delivered to suit their needs and conditions. We spoke with one person who said, "What I need is always explained to me and I am left to make the decision about what I want the dentist to do."

The practice had systems in place to ensure treatment was delivered safely and that the prevention and control of infection was robustly managed. This included a designated decontamination area in each treatment room.

We found that staff were recruited in a safe and appropriate manner and given support to ensure they provided effective care and treatment to people.

Comments or complaints were dealt with appropriately to ensure people continued to receive a good service. Information about how people could raise concerns or make a complaint was clearly displayed, and the practice had clear procedures in place to manage complaints if they arose. The records we looked at indicated that any complaints or concerns were dealt with in a timely manner.