• Dentist
  • Dentist

Archived: Kingston Park Dental Practice

1 Stuart Court, Kingston Park, Newcastle Upon Tyne, Tyne and Wear, NE3 2QF (0191) 286 3398

Provided and run by:
Mr. Robert Chapman

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

30 September 2015

During a routine inspection

We carried out an announced comprehensive inspection on 30 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice provides primary care dental services to private patients and children under the NHS.

The practice is open: Monday from 9am to 7.30pm.

Tuesday to Thursday 9am to 5.30pm.

Friday 8.30am to 2pm.

Saturday 9am to 12 noon.

There are four dentists, three dental nurses, two trainee dental nurses, four dental hygienists, a dental hygienist/therapist and a practice manager.

The owner of the practice is the registered provider for the practice. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from patients about the service via 16 CQC comment cards. Many of the patients had been with the practice for a number of years. All the comments were positive about the staff and the services provided. Comments included: all staff are friendly and helpful, the treatment is always of an excellent standard and there were high levels of hygiene.

Our key findings were:

  • There was an effective complaints system.
  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to manage medical emergencies.
  • Infection control procedures were in accordance with the published guidelines.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • Patients could access routine treatment and urgent care when required.
  • The practice was well-led and staff felt involved and supported and worked well as a team.
  • The governance systems were effective.
  • The practice sought feedback from staff and patients about the services they provided.

During a check to make sure that the improvements required had been made

A previous inspection identified that action was needed to improve how workers were recruited and vetted to work for the service. We found that action had been taken to carry out robust recruitment and vetting checks to help ensure the safety of people who used the service.

24 February 2012

During a routine inspection

People told us they were happy with the service provided. One person we spoke with said they had chosen to remain with the practice even though they had moved away from the area.

We saw that people were asked their opinions about the service. Comments seen in completed questionnaires included, 'they're perfect,' and 'I've been coming here since I was a kid, I can't imagine changing dentists.'