Archived: Sunhaven

Little improvement had been achieved in protecting their privacy and dignity in bathrooms and toilets. This especially affected people in the Fernwood unit for people with learning disabilities where we saw people still using facilities without blinds or curtains on the windows.

We saw that people who lived in Fernwood unit now had easy access to snacks and drinks in between their set mealtimes. They also had condiments and flowers on their dining tables like people downstairs had. We heard care workers offer drinks regularly to people and saw them support people to eat their main meal as independently as possible. The service had started to use a nutritional assessment to find out if people were at risk of malnutrition because of their condition. We asked one person what they thought about living at the home. They told us "I don't want to leave."

We spent four hours in communal rooms observing the care that people received especially those who could not easily tell us about it. We saw that care workers and managers treated people kindly. We looked at the care records of three people. We saw one record in one persons file that suggested there had been an incident when they had been treated disrespectfully by a worker. Solihull Council has since investigated this under adult safeguarding procedures. It was not reported by the provider as it should have been.

We found some other shortfalls in quality monitoring that affected peoples experience of the service. The provider had not made all of the improvements to the service that we asked for after our review in July 2011.