12 December 2019
During a routine inspection
Caringhands@home Limited is a domiciliary care service providing personal care to seven people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Recommendations made following the last inspection had been met and improvements had been made to the management of medicines and quality assurance procedures.
We have made a recommendation about end of life care and support as people preferences and wishes at this important time had not been explored.
People were supported by a small team of consistent staff which resulted in trusting, caring and compassionate relationships. Staff knew people well and supported people to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their family members told us they felt safe with the care staff. Safeguarding procedures were understood and followed as needed. Lessons had been learnt and steps taken to minimise risk. Risk assessments were in place which minimised the possibility of harm whilst also supporting people to maintain their independence and free will.
People’s needs, and preferences were recorded and regularly reviewed to make sure people were happy with the care and support they received. Staff worked alongside other healthcare professionals and followed any guidance that was put in place.
Everyone told us they knew how to make a complaint but had never had reason to do so. Many people and their family members commented, “I wouldn’t change a thing.”
Social isolation was reduced as social support could be provided as part of people’s care to ensure people kept in touch with family and friends and maintained hobbies and interests.
People, family members and staff all agreed the service was well-led and the registered manager was approachable and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.