6 March 2013
During a routine inspection
The staff team consisted of one dentist, one hygienist and two dental nurses, all staff were registered with the General Dental Council.
We found that people were provided with information about their care and treatment options and consent was obtained before treatment commenced. One person who used the service said, 'My dentist always tells me what needs to be done and gives me a choice of options.'
Dental records contained a treatment plan which showed the treatment given and the cost.
We found that the decontamination of instruments used for dental treatment was satisfactory to reduce the risk of cross infection.
Two dental nurses were employed at the practice and records showed that they were provided with continued performance development to ensure they had the necessary skills to undertake their role.
The practice's complaints procedure was displayed in the waiting room and told people how to share their concerns. One person who used the service said, 'I've never had to complain but if I was dissatisfied with the service, I would talk to the lady in reception.'