- Homecare service
Anco Care Limited
Report from 3 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 3 June 2024 to 13 June 2024. This assessment was undertaken to follow up on concerns found at the last inspection which led to an overall rating of Inadequate being awarded. We reviewed all of the quality statements in the key questions of Safe and Well-Led. However, we could not review all of the evidence categories under each quality statement due to there being insufficient evidence available. The scores for the areas we were able to assess have been combined with scores based on the rating from the last inspection, which was Inadequate. Though the assessment indicated areas of improvement since the last inspection, our rating for the key questions remains inadequate. A new registered manager started in December 2023. One person recently started to receive support and their care needs were limited. They provided brief feedback, which was positive. There was 1 member of staff who undertook all care visits who was also the company director. This meant there was limited evidence available for us to gather and base our judgement on. There was now a range of risk assessments in place to support the provision of safe care. Medicines support started recently so processes needed to be embedded. New documentation, processes and audits had been introduced by the registered manager. There had not been any safeguarding concerns, accidents or incidents, transitions between services or equipment/environment concerns to test out some of these processes. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.