6 December 2013
During a routine inspection
We found that patients were respected and involved in their treatment. They were provided with information relevant to their needs from a range of sources including the providers’ website and an information file in the reception area. Patient privacy and dignity was respected.
Patients care and treatment was based on a full mouth assessment. Treatment was provided in line with treatment plans. Appointments were made at times convenient to the patient and emergency treatment appointments were available if patients required treatment.
The surgery appeared clean and tidy. One patient told us “It always appears immaculate to me; even the tools are kept in packets until needed.” The dental nurse ensured the surgery area was cleaned between patients as well as at the end of each day. Dental equipment was cleaned in a way which demonstrated compliance with current department of health guidelines.
Recruitment ensured staff were suitably knowledgeable and experienced to fulfil their role. All staff received a disclosure and barring service check and all clinical staff were registered with the General Dental Council and held professional indemnity insurance.
The records we looked at were accurate and fit for purpose. Records relating to the running of the practice were up to date and reviewed by the providers’ staff.