12 April 2013
During a routine inspection
After our visit we spoke with six people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "The practice is lovely and they really put me at ease.' Another person said, 'I have always been pleased with their work.'
People we spoke with told us that everything was always explained to them. One person said, "They are always very clear about treatment options."
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service.