Archived: Diagonal Alternatives LLP

We found that comments and complaints people made were documented and responded to appropriately.

During our inspection we spoke to four people who used the service and two members of staff. People told us they were happy with the service they received from Diagonal Alternatives. One person said, "They are very easy to talk to, they listen to you, they treat me very well."

People told us how they were involved in deciding what care they would receive and how it would be delivered.

We found that people's needs were assessed during commencement of service. The care and treatment was planned and delivered in line with the individual requirements. On person said, "I'm very pleased with the service I receive, they make me feel comfortable." We found that staff were knowledgeable about people's care requirements.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were enough qualified, skilled and experienced staff to meet people's needs.

There was not an effective complaints system available and no clear way of identifying complaints. Comments and complaints people made were not documented or responded to appropriately.