1 October 2019
During a routine inspection
Greycroft Residential Home is a care home providing personal care and support to 14 people aged 65 and over, some of who were living with dementia. The service does not provide nursing care. At the time of the inspection, there were 12 people living in the home.
Greycroft Residential Home is an older type extended property providing facilities on two floors which could be accessed by a stair lift. There were two lounges and a conservatory dining room leading onto a decking area with ample seating for people and their visitors to enjoy in the warmer months. There were twelve single bedrooms and one double bedroom.
People’s experience of using this service and what we found
People were happy about the care and support they received and with the way the home was managed. People’s views about the quality of care provided were used to make improvements to the service. The quality of the service was monitored, and appropriate action was taken to improve the service when needed. Lessons had been learned and shared with staff when things went wrong.
People felt safe and made positive comments about the management team and staff. Staff understood how to protect people from abuse and people had no concerns about the care they received. People received their medicines when they needed them from staff who had been trained and had their competency checked.
Recruitment processes were safe and ensured new staff were suitable to work in the home. There were enough staff to meet people's needs and ensure their safety. Staff received ongoing training, supervision and support. They felt valued and supported and enjoyed working at the home.
Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care needs were assessed prior to them living in the home. Staff knew about people's routines and preferences and people had been consulted about their care needs. People enjoyed the meals. They were supported to eat a nutritionally balanced diet and had access to various healthcare professionals, when needed. People enjoyed suitable activities and entertainments and they were supported to maintain contact with their friends and family; good friendships had developed within the service.
Staff treated people with dignity, respect and kindness and knew people well. We observed positive, caring and warm interactions between staff and people. Staff spoke with people in a friendly and patient manner and we overheard laughter and friendly banter.
People could raise any complaints or concerns if they needed to and knew who to speak with. People were happy with their bedrooms and with the communal areas. All areas were comfortable, clean and bright.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.