The Care Quality Commission
  • Dentist
  • Dentist

Archived: Staffa Lodge Dental Group

326 Norwich Road, Ipswich, Suffolk, IP1 4HD (01473) 741720

Provided and run by:
Staffa Lodge Dental Group

Important: The provider of this service changed. See new profile

All Inspections

8 October 2013

During a routine inspection

We spoke with 13 people who used the service and were attending appointments. We asked two people for their permission to sit in on their appointments, which they agreed to. People told us that they were happy with the service that they were provided with. One person said, 'The dentist always puts me at ease, so careful.' Another person said, 'We live the other side of town, but we keep coming here, it is the best." Another person said, "They are very good, I would not go anywhere else."

We saw that staff interacted with people who used the service in a friendly, respectful and professional manner. People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. One person said, "(Dentist) has a nice way about (dentist), I feel very calm." Another person told us, "They always tell me what I need doing."

We found that the provider had systems in place to monitor and assess the service provided. People's comments and views were listened to and acted upon.

We found that the service was clean and hygienic throughout. People told us that the waiting and treatment areas were always clean and tidy. One person said, 'Always looks clean.' Another person said, 'I have never had cause for concern about the cleanliness.'

We found that there were sufficient staff numbers who were provided with appropriate continuous professional development to meet the needs of the people who used the service.