The Care Quality Commission
  • Dentist
  • Dentist

Archived: Southborough Dental Practice

40 London Road, Southborough, Tunbridge Wells, Kent, TN4 0PU (01892) 528048

Provided and run by:
Miss Ramona Fathi

All Inspections

17 September 2013

During a routine inspection

We spoke with three patients who told us that they were happy with the service provided. Patients told us they were very satisfied with the practice. They said they never had to wait long for appointments, and in an emergency they had always been seen on the same day. One person said 'The staff are very caring. I am normally very nervous, the dentist is very good and explains everything to me'. Another person said 'The practice is very clean and staff are so helpful and caring'. Patients said their treatment plans were always explained and discussed with them, including choices about treatment and costs. Patients said that the practice was always clean, and all the staff were friendly and welcoming.

We found that there were effective systems in place to reduce the risk and spread of infection. We found that patients who used the service understood the care and treatment choices available to them and were protected from the risk of abuse.