14 March 2013
During a routine inspection
We found that dental care was provided according to people's assessed needs. The dental staff spoke with people who used the service prior to treatment to check if there had been any changes in their medical condition from the previous treatment and to agree the treatment to be provided.
We spoke with four people who told us they were all pleased with the service. One person told us, 'The service is excellent.' Another person told us, 'The staff are kind, helpful and I have no complaints.'
There was a complaints procedure in place. The dental practice was clean and there was a cleaning schedule for staff to follow each day. We spoke with two staff and they were all aware from their training of the safeguarding procedure for children and vulnerable adults.