14 October 2013
During a routine inspection
'Staff help us out.'
'Staff here are good.'
'I wouldn't change anything about living here.'
The two care records we looked at were comprehensive, up to date, person centred and individually tailored to meet people's needs.
We spoke with two people who told us they chose what they ate and shopped for the food themselves. They said they prepared and cooked the food with support, if required, from the staff.
The communal areas we observed looked clean and there were no unpleasant odours. We looked at the cleaning schedules, which detailed the standard of cleanliness required and the frequency of cleaning to be carried out by staff and people who used the service.
Staff confirmed there were enough staff on duty and that gaps in the rotas were covered by existing staff working extra hours or agency staff. We looked at the staff training matrix which demonstrated appropriate training, including safeguarding, was provided to staff.
During our inspection visit we reviewed how the quality of care was monitored. The area manager had the responsibility to ensure a range of quality audits and checks were undertaken each month.