Archived: Ortho Limited t/a Cheyne Walk Orthodontics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received 6 positive responses to our “give feedback from care” request. Patients’ comments included, “Staff are helpful and nice” and, “they made me feel comfortable when getting my braces on as I was scared.” We were provided with a patient survey which received 14 responses of which 13 patients were happy with their overall experience at the practice.

Staff were aware of their responsibility to respect people’s diversity and human rights, and were aware of the importance of privacy and confidentiality. Staff told us, “It is a great place to work because I meet lots of different people and I like to make people feel at ease.”

We received information from the NHS integrated care board. A patient survey was conducted in February 2024. There were 51 patient responses to the question, “Now the orthodontic treatment is complete, how happy are you with the outcome? “. Eighty-two percent responded happy and 18% responded unhappy.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. We saw the general environment helped to protect patients’ privacy and dignity and staff treated patients with kindness, respect and compassion. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). However, we were not assured that all patient details, such as photographs, were stored securely. For example, we were provided with a practice protocol for fitting retainers. This detailed how the assistant would take photographs on their own mobile phone and forward this to the practice email address.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.