During a check to make sure that the improvements required had been made
From the evidence sent we found that accidents were correctly recorded and that actions and outcomes resulting from those accident reports were fully recorded.
We saw that the service had an emergency plan which gave staff guidance in the actions to be taken in the event of an emergency arising. We also saw that the emergency oxygen supply maintained by the service had been checked on a weekly basis and that the checks had been recorded to indicate that it was in working order.
We found that staff had received training in safeguarding of children and vulnerable adults and that clear and detailed policies were available to staff while guidance was also available to both staff and people who used the service.
The service had introduced a complaints policy and procedure through which complaints made could be recorded and the action taken, as well as the final outcome, could be recorded.