The Care Quality Commission
  • Dentist
  • Dentist

Bridge View Dental Surgery

2 Guildford Road, Bagshot, Surrey, GU19 5JH (01276) 472245

Provided and run by:
Dr. Claes Andreasson

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 12 June 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bridge View Dental Practice is in Surrey and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included4 dentists, 4 dental nurses, 3 dental hygienists, one practice manager and 4 receptionists. The practice has 5 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses and the practice manager.

During a check to make sure that the improvements required had been made

We carried out this review of compliance using evidence in the form of papers and documents specified by us and sent to us by the provider. We did not visit Bridge View Dental Surgery as part of this review and we did not, therefore, speak with people who used the service or with staff.

From the evidence sent we found that accidents were correctly recorded and that actions and outcomes resulting from those accident reports were fully recorded.

We saw that the service had an emergency plan which gave staff guidance in the actions to be taken in the event of an emergency arising. We also saw that the emergency oxygen supply maintained by the service had been checked on a weekly basis and that the checks had been recorded to indicate that it was in working order.

We found that staff had received training in safeguarding of children and vulnerable adults and that clear and detailed policies were available to staff while guidance was also available to both staff and people who used the service.

The service had introduced a complaints policy and procedure through which complaints made could be recorded and the action taken, as well as the final outcome, could be recorded.

18 October 2012

During a routine inspection

All three of the people who used this service that we spoke with during our inspection were very happy with the standard of service and treatment they had received. One told us, 'My dentist is highly professional and gives me great confidence. That's what it's about'.

We found that the service did not have an emergency procedure policy in place to guide staff in the event of a medical emergency. Also, previous accidents and incidents had not been recorded appropriately.

People were pleased with the level of information provided by the service and the opportunity to make informed decisions about their treatment. One told us, 'They always tell me how much it will cost unless it's an emergency. Then they just do it. The costs are fixed anyway so there are no nasty surprises'.

We found that staff lacked awareness with regard to safeguarding people from abuse. There was also a lack of information about safeguarding for people who used services

The standards of hygiene and infection control were found to be high. Effective procedures which followed appropriate guidance were in place.

The service had no formal system for receiving and dealing with complaints. No information on how to complain was available to people using the service and no records of how complaints were resolved was maintained.