The Care Quality Commission
  • Ambulance service

Archived: Sovereign Hospital Services

The Royal London Hospital, Whitechapel Road, Whitechapel, London, E1 1BB (020) 7377 7150

Provided and run by:
Sovereign Hospital Services Limited

All Inspections

25 October and 5 November 2012

During a routine inspection

Sovereign Hospital Services was providing non-emergency patient journeys for people with a wide range of mobility needs. Information about people's transport needs was collected at the time of booking. The service had access to more specialised patient transport vehicles and staff as required.

People said they had enough information about the service. Patients we spoke with valued the service highly and praised the drivers although there was more mixed feedback about waiting times. One person said, "they are always very nice" and this was a typical comment. The service tracked patient feedback throughout the year and this was generally positive.

We found the patient transport vehicles were in good condition and regularly maintained. The service ensured that its staff were appropriately qualified and checked. The service had clear safeguarding procedures with which the staff were familiar.

We found that the provider routinely monitored the quality of the service and was working with the trust to develop the patient transport service in the longer term.