- Dentist
Bupa Dental Care St Mary Axe
Report from 20 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 27 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care St Mary Axe is part of Bupa Dental Care, a dental group provider. The practice is in the City of London and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 8 dentists (including specialist orthodontist, endodontist, periodontist, and oral surgeon), 5 dental hygienists, 1 orthodontist therapist, 6 qualified dental nurses, 3 receptionists, a treatment coordinator, an administrator and a practice manager. The practice had 7 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 3 receptionists, the treatment coordinator and the practice manager. We also spoke with one the organisations quality improvement leads.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Six comments were received and 100% of views expressed by patients were positive. Patients indicated that they were happy with the premises, facilities and the care and treatment they received. They said they could access appointments that were convenient for them, and that the staff team treated them with sensitivity and consideration. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the premises and standards of cleanliness.