14 March 2013
During a routine inspection
'Crew were excellent' and 'a very good service, all round good job, well done'.
There was an effective complaints system available. Comments and complaints people made had been responded to appropriately.
'Crew were excellent' and 'a very good service, all round good job, well done'.
There was an effective complaints system available. Comments and complaints people made had been responded to appropriately.
People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place for obtaining medicines. We found that the arrangements that were in place for the storage of medicines was safe.
Appropriate checks had been undertaken before staff began work.
Staff we spoke with told us that they had the skills and qualifications they needed to undertake their roles. They told us that they had always been deployed to undertake work that they were qualified to do. The providers told us that as part of the recruitment process they had checked the qualifications of prospective staff and obtained copies of relevant training certificates. Records seen confirmed this.
The ambulance service provided feedback forms to people who used their services and we were able to gain patient views from sampling these. The service was also able to demonstrate that it had meetings with providers who commissioned their services to establish feedback and improve their service.
Staff we spoke with were clear about their priorities and told us how patients were supported during their journeys. Some of the staff employed were paramedic trained and we were able to see how they maintained their registration, qualifications and kept up to date with good practice.
During our inspection we were unable to speak with people who used services so we spoke with organisations that commission these services to find out their view of the service provision. We viewed the organisation website and reviewed mechanisms that were in place to capture patient feedback. Among the comments we found were
'fantastic and compassionate service' and efficient, reliable and caring service thank you'.