The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dovecote Dental Health Care

6 Shamblehurst Centre, Shamblehurst Lane South, Hedge End, Southampton, Hampshire, SO30 2HD (01489) 788114

Provided and run by:
Mr. Alexander Baillie Strong

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

We checked our records and obtained information from the provider for this desk based follow up review. We checked action had been taken following our inspection on 6 June 2013. We found the provider had arrangements to monitor staff training and demonstrated a recording system had been put in place for this purpose.

6 June 2013

During a routine inspection

We spoke with three patients during a visit to the surgery. They were satisfied with the treatment received at the practice. All had used the service for several years and described their experiences as 'excellent' or 'good'. One patient said they would not go anywhere else. They told us that explanations were good and they were asked for their consent before treatment was carried out . They could get information when they needed it and had no complaints. We were told staff were friendly and respectful and the service responded well to emergency requests for treatment.

We found that systems were in place for the prevention and control of infection, and other monitoring took place to check the quality of the service. Staff were aware of their role if they had suspicions or concerns about patients they thought may have experienced abuse. Although we found evidence of staff training the provider had not formal system in place to check that all training required was received by staff.