26 July 2013
During a routine inspection
'Whenever I have treatment they always take time to explain what is going to happen and any options available. The whole experience is quite friendly.'
'I did not realise the cost was going to be so much.'
We looked at the information available in the waiting room. This included a practice information leaflet regarding dental treatments, an up to date price list and the complaints procedure.
We looked at the procedures in place to deal with a medical emergency. We saw the emergency medication kit was accessible for use quickly. The practice had a system in place to check the kit was in date and ready for use. Staff had received training in emergency resuscitation and knew what to do if a person collapsed.
Dental staff were aware of the best practice guidelines set by the Department of Health. This guidance tells dentists how they should decontaminate dental instruments so that they are properly cleaned between patients.
Emergency cover arrangements were in place if the dentist or dental nurses were absent for any reason. There were enough staff to meet people's needs.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.