16 January 2014
During a routine inspection
People confirmed they were well informed of the options available to them. People said they knew how much their treatment would cost. One person said 'there is no shock on the day.'
People said they were asked about their medical history and if there had been any changes, which the dentist needed to know about.
We observed people were greeted in a friendly manner by the staff. We heard people being offered refreshments whilst they waited to be seen. People said spoke positively about their experiences of the reception staff and clinical staff. One person said 'I would never want to leave the practice as they look after me very well.'
The practice had appropriate drugs and equipment available in the event of a medical emergency. Staff had attended training on medical emergency procedures in April 2013.
The practice had policies and procedures to safeguard children and adults. Staff were aware of the policies and documentation was available for staff to make a referral to the local authority.
People told us they were very happy with the standard of cleanliness at the practice. One person commented, 'I have no concerns about cleanliness.'
People said they although they had not had reason to make a complaint, they were confident any concerns would be dealt with appropriately by the practice.