Updated 15 September 2023
We undertook a desk-based follow up inspection of Wells Orthodontics Limited on 13 September 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection carried out was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Wells Orthodontics Limited on 24 July 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Wells Orthodontics Limited on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement were required.
As part of this inspection, we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made improvements in relation to the regulatory breach we found at our inspection on 24 July 2023.
Background
Wells Orthodontics Limited is in Wells and provides NHS and private orthodontic dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs.
Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The practice team includes 1 orthodontist specialist, 2 orthodontic practitioners, 2 orthodontic therapists, 8 dental nurses, 1 treatment coordinator, 1 receptionist, 1 assistant practice manager and a practice manager..
The practice has 5 orthodontic treatment rooms.
We looked at practice procedures and other records to assess how the service is managed.
The practice is open:
- 9:00am - 5:30pm Monday and Wednesday
- 9:00am - 6:30pm Tuesday and Thursday
- 9:00am - 4:30pm Friday