People's Choice UK

Updated 16 October 2024

We carried out our on-site assessment on 30 0ctober 2024; off site assessment activity started on 28 October and ended on 07 November 2024. People’s Choice UK is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 48 people were receiving support with personal care. The service is also registered to provide support to people with a learning disability or autistic spectrum disorder. At the time of this assessment there was 1 person with a learning disability or autistic spectrum disorder using the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We looked at 5 quality statements during this assessment. People experienced positive outcomes because staff fully understood their needs. People were respected and valued as individuals and were empowered to be fully involved in their care. Staff and managers understood their duty to safeguard people from potential harm and people's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. People were enabled to maintain their independence, had choices regarding the service they received and were asked for feedback regularly.

Updated 16 October 2024

We spoke with 4 people using the service and 5 relatives. We had discussions with 5 staff members, including the registered manager and received feedback from a further 10 staff members via email. We received positive feedback from people, and they told us how caring and supportive the staff were. One person said, “They couldn’t be better. They are so caring and kind we really couldn’t wish for any better care.” People described how they were involved in agreeing their care and support. One person commented, “I make all my own choices and decisions. They listen to what you have to say.” People told us about the positive impact the service had on their lives such as enabling them to stay in their own homes and maintain or increasing their independence. People told us they felt listened to and consulted when planning and agreeing what care and support they needed. People and their families were central to the care planning process and felt listened to. Each person was respected as an individual, with their own social diversity, values and beliefs.