Archived: Red Homes Homecare Agency

We found people gave consent to their care and received care and support that met their needs. A person who used the service told us, 'They find out what I want them to do, they include me in everything.' Another person said, 'I get very good care, they do what I want, I only have to ask.'

We found improvements were needed to the arrangements for supporting people with their medication. The staff training matrix showed some care workers had not yet had medication training. A care worker told us, 'I feel confident doing the medication, but I want to do the training as soon as possible.' We also found the entries made in people's care plans about the medication that people took were not specific enough.

We found the staff team were supported through training and the provider assessed and monitored the quality of the service. A person told us, 'They are very qualified and suitably trained. They are very good at seeing what needs to be done. They do any little things that make my life better.' A relative told us, 'Nothing is too big or too small to sort out. I don't think I could find a better service, I can't fault them.'

People told us that they had been involved in the formation of their care plans and felt that the care staff respected their opinions and decisions. They also told us that the care staff would always promote their privacy and dignity when providing personal care in their home environment.

People told us that they felt that all staff employed by the agency were suitably trained and performed their duties in a professional manner. One person told us, 'I am very satisfied with all the staff.' Another person said, 'I can rely on them (care staff) I have no concerns at all.'

People told us that they felt confident in reporting any issues of concern or complaints to the staff employed at the agency and felt that any concerns would addressed effectively by the management team