20 March 2013
During a routine inspection
A consultation took place prior to the procedure where an informed consent was obtained. We saw that clear explanations about the benefits, risks and alternative options were given to people. People we spoke with said that the doctor was kind and supportive and gave explanations that were easy to understand.
The procedure was carried out in a clean and safe environment in premises that were suitably designed and laid out. One person said, 'It's good that it's local.'
There is a system of quality monitoring of the service to ensure that it is safe. We saw that analysis was carried out of events that may cause harm to people and actions had been taken to prevent future incidents.
Records are kept in a secure location and only people who needed to see them had access.