Updated 17 June 2020
We undertook a follow up desk-based inspection of Mrs. Donna George on 10 June 2020. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector.
We undertook a comprehensive inspection of Mrs. Donna George on 10 March 2020 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Mrs. Donna George on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan (requirement notice only). We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 10 March 2020.
Background
Mrs. Donna George, also known as Parkview Hygienist Clinic, is in Brownsover, Rugby and provides private dental hygiene treatments for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.
The dental team includes one dental nurse, one dental hygienist and one receptionist. The practice has one treatment room.
The practice is owned by an individual who is the dental hygienist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
The practice is open:
Monday from 9am to 1pm.
Tuesday from 9am to 6pm.
Wednesday closed.
Thursday from 2pm to 6pm.
Friday from 9am to 4pm.
Saturday from 9am to 2pm.
Our key findings were:
The provider had made improvements to the management of the service. These included completing an infection prevention and control audit, completing a record keeping audit, undertaking staff appraisal and the implementation of control of substances hazardous to health (COSHH) risk assessments. These improvements provided a sound footing for the ongoing development of effective governance arrangements at the practice.