Staff said that the manager was very good and reported that if they had any concerns they would approach her in the first instance. In addition staff also told us that the area manager regularly visits the service and they would also have no hesitation in speaking with him if they had concerns.
Some staff who work at the home said that the changes the new company had made since taking over the running of the home in December were 'really good'. One member of staff said 'this place is a really good place to work, I think the standard of care is good that we give people. The new manager is very good and supportive; she does her best for the residents and staff'.
The provider told us about the refurbishment plans that are underway at the home. Communal areas and bedrooms are being redecorated and refurbished. New carpets have been laid in some areas. New equipment has been bought such as extra hoists and standing aids. People have been given a choice of differing sized beds and some people have had specialist beds provided for them.
The provider reports that they are also going to make changes to the internal structure of the home which will give the people who live there larger communal areas.