14 August 2017
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were knowledgeable about reporting any suspicions of harm to the person. There were a sufficient number of staff and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce identified risks.
There were effective procedures in place to ensure that the person was safely assisted with their medicines.
The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and report on what we find. Staff we met were able to demonstrate a good understanding of MCA. This meant that any decisions made on people's behalf by staff would be in their best interest and as least restrictive as possible.
Staff were supported and trained to do their job and additional training was provided for specific care needs to be fully met. The registered manager and support staff were in contact with a range of health care professionals to ensure that the person’s care and support was well coordinated.
The person’s privacy and dignity was respected and their support was provided in a caring and a patient way.
The person was supported to ensure they ate and drank sufficient quantities. The person was assisted to choose their favourite foods and to eat where and when they wanted to and healthy eating was promoted by care staff.
Care and support was provided based on the person’s individual personal care and support needs. There was a process in place so that the person and their family's concerns were listened to and acted upon.
The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. The person and their family were able to make changes and to the support and care provided to them by the service.