We carried out a review of the data available to us about Elmcare Solutions Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elmcare Solutions Ltd, you can give feedback on this service.
Elmcare Solutions is a service which provides care for one person living in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
There was a registered manager who had been in post since the service was registered. Since our last inspection the provider had terminated their r contract with a local authority and most of the people using the service had moved to different providers.
There were enough staff to ensure people were safe. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks while ensuring people could remain independent. Staff had received training to safeguard people from harm and knew how to report concerns.
People's care was person centred and was responsive to their individual needs. Staff had received training to understand how to support people well. Care records provided information in relation to people's backgrounds, interests and care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice. The registered manager ensured care was based upon good practice guidance to help ensure people received an effective service. Promoting independence was encouraged and people were offered choices.
The registered manager and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Good (published 23 March 2017). At this inspection the rating has remained the same.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Elmcare Solutions is registered to provide personal care and support to people living in their own homes. The service operates across Coventry. There were five people using the service at the time of our inspection.
A requirement of the provider's registration is that they have a registered manager. A registered manager is a person who had registered with the Care Quality Commission to manager the service. Like registered provider's they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. At the time of our inspection there was a registered manager who was also the provider for the service. The registered manager was supported by a senior care worker and an administrator to run the service. We refer to the registered manager as ‘the manager’ in the body of this report.
People and their relatives told us they felt safe using the service and care workers understood how to protect people from abuse and keep them safe. People told us they received care from familiar staff who arrived at the expected time and completed the required tasks.
There were enough suitably trained care workers to deliver care and support to people. The manager checked the suitability of care workers to work with people who used the service during their recruitment.
Care workers received an induction when they started working for the service and completed regular training to support them in meeting people's needs effectively.
Care workers were knowledgeable about people's needs. The information contained in people's care plans and risk assessments helped care workers to provide safe care in a way people preferred.
People were involved in the planning and review of their care. There were processes to minimise risks associated with people's care. These included risk assessments and safe systems to manage people's medicines.
Care workers had a good understanding of these processes. The manager understood the principles of the Mental Capacity Act (MCA). Care workers were trained to know and understand the MCA. Care workers recognised the importance of gaining people's consent before they provided care.
People told us care workers showed them kindness and had the correct skills and experience to provide the care and support they required. People received care from staff who were respectful and ensured people's privacy and dignity was maintained.
People knew how to complain and said that the manager listened to them.
Care workers felt supported to do their work and people felt able to contact the manager at any time.
There were systems to monitor and review the quality of service and understand the experiences of people who used the service.