15 May 2012
During an inspection in response to concerns
All the people we spoke to made positive comments about the service they or their relative received. People told us they usually have the same care worker and they are advised if a new care worker will be attending. One person told us 'it doesn't matter who comes because they're all very good'.
People told us the care workers arrive on time and provide the care as required by the person using the service and as recorded in their care plan.
We were told that people using the service felt they were respected. People using the service or their representatives told us that if they had any concerns about the service they were receiving these had been dealt with by office staff in a helpful and prompt manner.
As part of this inspection we visited both of the registered locations operated by the provider. All the records and documents regarding the operation of the agency were stored and seen at the Knaphill location and all the comments from people who use the service and staff apply across the two registered locations. The reports in respect of both locations will therefore include the same content.