The Care Quality Commission

Archived: Charterhouse

Second Drive, Dawlish Road, Teignmouth, Devon, TQ14 8TL (01626) 774481

Provided and run by:
Stephan Barry William Brett & Margaret Louise Brett

Important: The provider of this service changed. See new profile

All Inspections

18, 19 September 2012

During a routine inspection

We spoke with one relative who described the staff as 'very good' and 'lovely'. They talked about how the staff were 'always with him' and 'tried to stimulate him'. They said the home was clean and described the food as 'excellent'. They added that their relative 'enjoys the food very much'.

From our observations people were enabled to make day to day decisions; for example what they ate and drank and how they spent their time. Staff took time to listen to people and respond to questions and queries. Staff had time to talk with people and interacted in a respectful way. We observed staff sensitively help to orientate people with the date and time.

A basic style of documentation was used for care planning. We saw one care plan that stated a person was able to walk with a frame, and needed one carer for assistance. When we visited this person they were being nursed in bed. This person had complex needs which included pressure area care, hydration and nutritional needs, none of which were mentioned in the care plan. The care plan had been reviewed in August 2012 but had not been updated since.

The home looked tired with many areas needing maintenance and redecoration.

18 August 2011

During a routine inspection

People who live in the home told us that they were happy with the staff at the home. Comments included 'nothing is too much trouble for them', 'can't fault this place' and 'just wonderful'. One person told us 'it was like stepping into heaven when I came here'.

We asked people about the ability of the staff to provide the care and support they needed and their responses included, 'The staff are all good' 'staff are usually busy but they are all caring and friendly' and another 'they know how I like to be looked after'. People who live in the home told us that staff were usually available when they need them and that they feel safe living at Charterhouse.

We were given examples of choices that people are given that such as what time they get up, where they eat, and how they spend their time. We were also told people were very happy with the food at the home. One person said 'food is fantastic'.

People we spoke to confirmed that their bedrooms were cleaned on a regular basis and that the home was 'always' fresh and clean.

All of the eight people we spoke to told us they did not have anything to complain about and said that if they did the manager or her deputy were at the home each day to sort things out.