The Care Quality Commission
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  • GP practice

Archived: Acorn Medical Practice

Overall: Good read more about inspection ratings

11-13 Wood Street, Mansfield, Nottinghamshire, NG18 1QA (01623) 428412

Provided and run by:
Dr Khandokar Asadur Rahman

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

17 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Acorn Medical Practice on 17 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety within the practice. A system was in place for acting on patient safety alerts and we found significant events were reported, recorded and investigated.

  • Most risks to patients were assessed and well managed. Immediate action was taken to mitigate risks related to the management of medicines.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had received relevant training to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Most patients expressed a high level of satisfaction about the care and services they received. Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • There was a clear leadership structure and staff were engaged in developing the practice ethos and how it was run. Staff felt supported by management.
  • The practice had a patient participation group which was actively involved in patient education, fundraising activities and improvement work in liaison with practice staff.

The areas where the provider should make improvement are:

  • Ensure carers continue to be proactively identified and supported by way of information and regular health reviews.

  • Ensure the systems in place for recalling and reviewing patients continue to be strengthened to improve patient outcomes. This also includes performance indicators for mental health, depression, dementia and some long term conditions.

  • Ensure the management of medicines is regularly reviewed and robust.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice