- Homecare service
Right at Home Solent
Report from 21 November 2023 assessment
Contents
Ratings
Our view of the service
Right at Home Solent is a domiciliary care service providing personal care for people in their own homes in Fareham and the surrounding area. They are registered to support: People who misuse drugs and alcohol; Physical disability; Learning disabilities or autistic spectrum disorder; Older people; Sensory impairment and Younger adults. The service was an early adopter site for the new style of assessment and inspection. The assessment commenced on 22 November and was completed 7 December 2023. The assessment included a visit to the service on 1 December 2023. We looked at 6 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence; choice and control; Equity in experiences and outcomes and Governance, Management and sustainability. Following the assessment, the service has received an overall rating of outstanding. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance. They supported people to have the maximum possible choice, control and independence to be independent and people had control over their own lives. Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff received bespoke training which meant they were highly skilled to suppport people effectively. Risks were well managed and in the least restrictive way as possible.
People's experience of this service
The feedback from people and relatives demonstrated they were happy with the service provided. Comments we received from people and their relatives included, “I would rate the quality-of-care 10/10 without question.”, “I would definitely recommend Right at Home Solent, because they’ve made me happy and that’s what matters most to me”. “I would highly recommend Right at Home Solent, with pride”.