Archived: Linwood Park

We do not currently rate independent standalone substance misuse services.

We found the following issues that need to improve:

• The service did not have any lone working protocols in place to ensure the safety of staff when they were lone working on the rehabilitation unit.

• Staff practice in the administration of clients own medication and ‘as and when required’ medication were not safe.

• Staff were not fully aware of how the Mental Capacity Act related to their role and had not identified when an application for a deprivation of liberty safeguard may have been required.

• The principles of equality and diversity were not fully embedded in the systems and processes within the service.

• The provider had not implemented any key performance indicators to monitor the quality of the service.

However, we also found the following areas of good practice:

• Staffing levels in the service would be increased based on the level of occupancy and the needs of the clients.

• We observed genuine, caring interactions between staff and clients.

• The staff we spoke to demonstrated a thorough knowledge of the clients and their individual recovery plans.

• The service was able to respond promptly to requests for detoxification or rehabilitation, offering clients an admission date and time to suit their needs.