• Dentist
  • Dentist

Archived: Ivory Dental Practice Limited

108-110 Town Street, Horsforth, Leeds, West Yorkshire, LS18 4AH (0113) 258 3349

Provided and run by:
Ivory Dental Practice Limited

Important: The provider of this service changed. See new profile

All Inspections

15 August 2018

During a routine inspection

We carried out this announced inspection on 15 August 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was remotely supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Ivory Dental Practice Limited is in the centre of Horsforth and provides private dental treatment for adults and children.

There is level access (via a portable ramp), for people who use wheelchairs and those with pushchairs. Car parking and public transport facilities are available near the practice.

The dental team includes four dentists, seven dental nurses, (one of whom is a trainee), three dental hygiene therapists, a practice manager, a care coordinator and two receptionists. The practice has four treatment rooms.

The practice is owned by company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. At the time of the inspection the practice did not have a registered manager in post. We have written to the provider about this.

On the day of inspection, we collected 50 CQC comment cards filled in by patients.

During the inspection we spoke with one dentist, two dental nurses, the care coordinator, a receptionist and the practice manager. We looked at the practice’s policies and procedures and other records about how the service is managed.

The practice is open: Monday, Wednesday and Thursday 8:30am-7pm, Tuesday 9:30am-7pm, Friday 8am-5:30pm and Saturday 8:30am-5:30pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice staff had infection control procedures which reflected published guidance. Infection control audits were not carried out at the recommended time intervals needed updating.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The provider had staff recruitment procedures in place. Recruitment records were not always completed.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.
  • Clinical and non-clinical audits were mostly completed. Radiographic audits were not always completed for each dentist.
  • The practice staff had suitable information governance arrangements.

There were areas where the provider should make improvements.

  • Review the practice's recruitment policy and procedures to ensure accurate, complete and detailed records are maintained for all staff.
  • Review the practice’s protocols to ensure audits of radiography and infection prevention and control are undertaken at regular intervals to improve the quality of the service.

27 September 2012

During a routine inspection

We spoke with five people who used the service and they all said they were happy with the care and treatment they had received at the dental practice.

We received the following comments:

'They have been very clear. When I had my first appointment they explained everything and then went through each step at each appointment.'

'They discuss the treatment but I don't always know about the cost until I get to the reception.'

'Everyone is always very friendly.'

'They are always polite and extremely helpful.'

'I get a copy of the treatment plan which covers what I get done.'

'They have been very thorough. They go through my medical history and check everything out.'

'I put off going to the dentist for years, and have been surprised how quickly I became comfortable and felt safe.'

One person talked about their treatment and the different choices they were given. They told us they were offered two treatment options and time to decide. We saw copies of the two different treatment plans that were given to the person.

Patient surveys showed there was a high level of satisfaction with the practice.

We spoke with six staff which included dental nurses, a dentist, receptionist and the practice manager. They told us people received good care and treatment, and their needs were appropriately met. Staff told us people were involved in the planning of their treatment and good systems were in place to make sure people's privacy, dignity, and confidentially were maintained.