We carried out a review of the data available to us about Care Wish Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Wish Ltd, you can give feedback on this service.
Care Wish Limited is registered to provide personal care to people within their own homes and in a supported living setting. On the day of the inspection 59 people were being supported.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported safely and care staff were trained so they would ensure people were kept safe from harm. Care staff were recruited appropriately and received training to support people with their medicines as they were prescribed. The provider had sufficient care staff to support people and risks to people were identified and reviewed. People received support from care staff who followed processes in line with the provider’s infection control procedures and where incidents or accidents happened trends were monitored.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported and went through an induction process, so they could support people appropriately.
People received support from care staff that were caring and kind. People decided when and what they had to eat and their privacy, dignity and independence was respected.
The support people received was responsive to their needs. People were communicated with in ways they could understand. Assessments and support plans were used to ensure people’s support was personalised. Reviews took place regularly so where people’s support needs changed care staff would be aware. The provider had a complaints process.
People received support that was well led and managed appropriately. The registered manager ensured spot checks and audits were carried out, so people would receive good quality support. People’s views were gathered by way of them completing questionnaires.
Rating at last inspection
The last rating for this service was Good (Report published 31/01/2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Care Wish is a domiciliary care service registered to provide personal care to people within their own homes. They provide support to people on a long term basis and to people who have been discharged from hospital and who receive a re-enablement service. At the time of our inspection 72 people were using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff had received training and were aware of the types of abuse people may be at risk of and knew the actions to take if they suspected someone was at risk of harm. Recruitment processes were in place to reduce the risk of unsuitable staff being employed by the service. People were supported with their medication by staff who had received training in how to do this.
Staff received an induction and on-going training to ensure they had the skills and knowledge for their role. People were supported with meals where required and staff had knowledge of people’s dietary requirements. People and relatives told us that staff sought consent before providing care. Staff had an awareness of the Mental Capacity Act (2005) and knew how to support people to make their own decisions. Staff monitored the health and wellbeing of people and knew the action to take if someone became unwell.
People and their relatives told us that staff were kind and treated them with dignity. People and their relatives were involved in planning for their care and were involved in reviews to ensure the support provided continued to meet their needs.
A complaints system was in place and where complaints had been made these had been investigated by the registered manager and action had been taken to make improvements where required.
People, their relatives and staff spoke positively about the registered manager and the leadership of the service. Feedback was sought from people, their relatives and staff and where issues had been raised, these were listened to and action taken to make any required improvements. Systems were in place to monitor the quality of the service provided.