28 January 2013
During a routine inspection
We found that overall the patients felt they received an excellent service. One patient said "Absolutely brilliant - excellent" and another said "They are really very good". We saw that the staff were very friendly and treated people with courtesy.
We found the practice was friendly, welcoming and informative and all four patients we interviewed felt the same. We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. We saw that patients were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.