The Care Quality Commission
  • Dentist
  • Dentist

Archived: Hamble

5 Satchell Lane, Hamble, Southampton, Hampshire, SO31 4HF (023) 8045 8046

Provided and run by:
Dr. Ben White

Important: The provider of this service changed. See new profile

All Inspections

19 March 2013

During a routine inspection

We spoke with two patients during our visit to the dental practice. One had been with the practice for many years and the other was a new patient. They both said they were very happy with the service they received. One of the patients told us they knew the staff team well. They said the dentist always explained what they were doing throughout their consultation. Both patients said they found it easy to get an appointment when they wanted one and usually did not have to wait long before being seen. We were told staff were very friendly and they felt they were always treated respectfully. Neither patient raised any concerns about the care they received during our visit.

Patients who used the service understood the care, treatment and choices available to them. They experienced effective, safe and appropriate care and treatment which meet their needs and protected their rights. The provider had effective systems in place that ensured patients were cared for in a clean and hygienic environment. Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was an effective system to regularly assess and monitor the quality of service patients received.