13 July 2021
During an inspection looking at part of the service
Kolours Healthcare is a domiciliary care service which offers personal care and support to people living in their own homes. At the time of the inspection, the service was supporting 69 people.
People’s experience of using this service and what we found
We received positive feedback from people and their relatives about the quality of care people received.
People told us they felt safe being supported by Kolours Healthcare. Staff were recruited safely. People were safeguarded against the risk of abuse and were supported by a consistent team of staff who understood their needs well. Risks to people’s safety had been identified, assessed and monitored.
Systems were in place for the safe management of medicines. People were supported to take their medicines as prescribed. People’s care plans detailed the support people required to manage their medicines. Staff received appropriate training and on-going competency checks to ensure they administered medicines safely. The registered manager carried out regular audits of medicine records.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality assurance systems were in place to monitor the quality and safety of the service people received. People and staff were asked for their views to help drive improvements. Staff felt supported by the registered manager and received on-going training, spot checks and supervision. There was an open culture within the service and staff worked together as a team. The registered manager worked in partnership with other health and social care professionals to ensure people’s care and support needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 November 2017).
Why we inspected
The inspection was prompted in part by notification of a specific incident when a person using the service sustained a serious injury. This incident is subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident.
The information CQC received about the incident indicated concerns about the management of risks associated with people’s care needs. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection that people were at risk of harm from this concern.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kolours Healthcare on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.