The Care Quality Commission
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Archived: Mtrec Care Limited

Overall: Good read more about inspection ratings

Mtrec House, 8 Market Lane, Newcastle Upon Tyne, Tyne And Wear, NE1 6QQ (0191) 242 5640

Provided and run by:
MTrec Care Limited

All Inspections

31 July 2018

During a routine inspection

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

This service is a domiciliary care agency. It provides personal care to one person living in their own house. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’ People and staff gave us mostly positive feedback about the management of the home.

The person and staff felt the service was safe. Staff had completed safeguarding training and knew how to report concerns.

Potential risks were managed and procedures had been developed to deal with emergency situations.

Staffing was appropriate to meet the person’s needs. The service was personalised and flexible so that the person was able to choose how their care was provided. Staff had only been recruited following thorough checks having been completed.

Medicines were managed safely. Records showed the person received their medicines when they needed them.

Staff received good support and had access to the training they needed.

The person received the support they needed with nutrition and hydration and to access health care services.

Peoples’ needs had been assessed and the information used to develop personalised care plans. Staff ensured consent was sought before providing care.

There were regular opportunities for the person and staff to give feedback about the service.

The provider continued to carry out a range of quality assurance checks.

Further information is in the detailed findings below.

1 and 17 December 2015

During a routine inspection

This inspection took place on 1 and 17 December 2015. The inspection was announced. We gave the provider 48 hours’ notice because the service is a small domiciliary agency and we needed to be sure the registered manager was available to assist the inspection.

This was the first inspection of this service, which was registered in July 2015.

MTrec Care Limited is a domiciliary care agency providing personal care to younger adults and older people, some of whom may have a dementia-related condition. It does not provide nursing care. At the time of this inspection a service was being provided to one younger adult.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to safeguard people from harm. Staff had been trained to recognise the signs of abuse and to respond appropriately. No safeguarding incidents had occurred. Risks to people were regularly assessed. Where risks were identified, control measures were put in place to minimise potential harm to people.

There were sufficient staff hours available to meet people’s assessed needs. Robust recruitment systems were in place to ensure that only suitable persons were employed to work with people receiving a service. Care staff were qualified and experienced. They demonstrated the skills necessary to meet the person’s needs. Care staff received the supervision and support they needed to carry out their roles effectively. People’s medicines were safely administered.

People’s rights under the Mental Capacity Act 2005 were understood and respected. People were asked for their consent before any care interventions took place.

People’s health needs were monitored and met. Care staff displayed a caring and empathetic attitude at all times. They supported the person to make their own decisions and gave them the information they needed to do this, where necessary. The person’s privacy and dignity were respected and upheld, and they were supported to be as independent as possible.

The person and their family were fully involved in deciding their care needs, and in planning how to meet those needs. The person’s wishes and preferences were held to be paramount in every aspect of their care. The person was supported to have an active social life and to express choice in their daily activities.

The service was managed in a sensitive, responsive and open manner. Systems for monitoring the quality of the service were in place and were being further developed. Systems were in place for responding to complaints, but no complaints had been received.