The Care Quality Commission
  • Dentist
  • Dentist

Denora Worcester

58 Barbourne Road, Worcester, Worcestershire, WR1 1JA (01905) 619998

Provided and run by:
Denora Healthcare Ltd

All Inspections

12 April 2023

During a routine inspection

We carried out this announced comprehensive on 12 April 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Denora Worcester is in Worcester and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 dentist, 2 dental nurses, 1 dental hygienist, 1 practice manager and 1 receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

  • Monday from 8.30am to 2pm (reception service only)
  • Tuesday from 8.30am to 6pm
  • Wednesday from 8.30am to 2pm (reception service only)
  • Thursday from 8.30am to 7pm
  • Friday from 8.30am to 2pm (reception service only)

4 June 2015

During a routine inspection

We carried out an announced comprehensive inspection on 5 June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Denora Worcester is a general dental practice in central Worcester offering private dental treatment to adults and children. The practice also accepts referrals for computerised tomography (CT) scans which provide detailed three dimensional images of the head (including teeth and other oral structures).

The premises consist of a waiting area adjacent to the reception desk and two treatment rooms. There is also a separate decontamination room.

The staff at the practice consist of the practice owner (principal dentist), a dental nurse, a receptionist and a practice manager.

Our key findings were:

  • There were effective systems in place to reduce the risk and spread of infection. We found all treatment rooms and equipment appeared very clean.
  • There were systems in place to check all equipment had been serviced regularly, including the suction compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.
  • The dentist regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
  • The practice ensured staff maintained the necessary skills and competence to support the needs of patients.
  • The practice kept up to date with current guidelines and was led by a proactive and forward thinking management team.
  • Staff were kind, caring, competent and put patients at their ease.

Patients felt they received excellent care from a very friendly practice team; they felt involved in their care, and were given detailed explanations of treatment options

28 May 2013

During a routine inspection

As part of our visit, we spoke with five people who were registered with the practice and who had received treatment. We also spoke with the practice manager, a dentist and two dental nurses about working at the practice.

People that used the practice told us they were very happy with the quality of the information and treatment they received. One person we spoke with said: 'I had loads, tons of information'. 'All relevant. It was brilliant'. Another person we spoke with said: 'The quality is of a very high standard, from the receptionist throughout the practice'.

Our visit was discussed and arranged with the practice a couple of days in advance. This was to ensure that we had time to see and speak with staff working at the practice, as well as people registered with the practice.

People felt they were given enough information about their treatment options and the relevant fees. People felt able to ask any questions where they wanted to.

We found people that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the practice. One person we spoke with said: 'It's spotless'.

We found staff were supported to deliver care and treatment safely and to an appropriate standard.

We looked at records that showed that the provider regularly monitored the quality of its service.