We carried out this inspection to check whether the improvements had been made. We found that the staff files had been updated to include essential information required by regulation, to ensure that that people were cared for by appropriate staff.
We saw that consent had been obtained and that treatment plans were completed. People we spoke with felt that procedures were explained and that they were able to ask questions.
People we spoke with were happy with the care provided. One person told us their dentist was “very patient and very gentle with me”; another commented “It’s a nice dentist”.
There were effective systems in place to reduce the risk and spread of infection and staff understood the importance of these.
The provider had not carried out sufficient pre-employment checks on all staff members to ensure that they were suitable to work in this environment.
The provider had a clear complaints policy and there was information on display telling people how to complain. A number of complaints were still being investigated at the time of our inspection.