Heatherside Dental Practice

Updated 1 October 2015

The inspection was carried out on 3 August 2015 by a CQC inspector and a dental specialist advisor). We reviewed information received from the provider prior to the inspection. On the day of our inspection we looked at practice policies and protocols, clinical patient records and other records relating to the management of the service. We spoke with the provider, the practice manager, the dental nurse and the receptionist. We reviewed five comments cards completed by patients.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

This informed our view of the care provided and the management of the practice.

Updated 1 October 2015

We carried out an announced comprehensive inspection on 3 August 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Heatherside Dental Practice is a general dental practice in Camberley, Surrey NHS services to children and private dental treatment to adults. The practice also offers domiciliary care to patients in their own homes if they are unable to visit the practice.

The premises consists of a waiting area adjacent to the reception desk and three treatment rooms (one of which is currently decommissioned). There is also a separate decontamination area.

The staff at the practice consist of the provider (a dentist), a practice manager, a dental hygienist, a dental nurse and a receptionist.

Our key findings were:

• There were effective systems in place to reduce the risk and spread of infection. We found the treatment room, decontamination room and equipment appeared very clean.

• There were systems in place to check all equipment had been serviced regularly, including the dental air compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.

• Staff demonstrated knowledge of the practice whistleblowing policy and were confident they would raise a concern about another staff member’s performance if it was necessary.

• At our visit we observed staff were kind, caring and put patients at their ease.

• We reviewed five comment cards that had been completed by patients. Common themes were patients felt they received very good service from a helpful and friendly practice team in a clean environment.

• There was an effective system in place to act on feedback received from patients and staff.

There were areas where the provider could make improvements and should:

• Review availability of equipment to manage medical emergencies giving due regard to guidelines issued by the Resuscitation Council (UK), and the General Dental Council (GDC) standards for the dental team.

• Establish a process to ensure adequate control, storage and disposal of dental materials.

• Ensure X-ray audits undertaken demonstrate a full process where findings are analysed and improvement actions identified, taken, recorded and monitored.