The Care Quality Commission

Archived: Magpies Dental Practice

High Street, Horam, Heathfield, East Sussex, TN21 0EJ 0844 576 9565

Provided and run by:
Mrs. Julie Langdon

Important: The provider of this service changed. See new profile

All Inspections

15 May 2013

During a routine inspection

We spoke with the principal dentist, the practice manager, one dental nurse, and five patients who used the service. People told us that they were fully involved in the planning of their treatment. Dentists discussed different options available with people and enabled them to make informed decisions about their care. One patient told us, "I am never rushed to make a decision, everything is clearly explained". Dentists reviewed and updated the care plans at the beginning of each visit. Another patient told us, "I have been here a good few years and brought my whole family, they are brilliant".

We saw that Magpies dental practice had a policy and procedures in place for safeguarding children and adults at risk. The staff knew where to access this information if they suspected abuse.

We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. Staff told us, "We strictly follow a clear decontamination routine three to four times a day and there is a daily cleaner who keeps everything really clean ". One person who used the service told us, "The premises are always clean, welcoming and smelling nice".

There were a sufficient number of qualified and skilled staff to meet the needs of patients.

Audits were carried out to identify how the service could improve. We found that the service had an effective incident reporting system and a complaint policy with clear procedures.