25 April 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Camphill Health Centre on 25 April 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Risks to patients were assessed and well managed.
- There were clearly defined processes and procedures to ensure patients were safe, with an effective system for reporting and recording significant events.
- Patients said they were treated with dignity, respect and compassion. Patients were involved with decisions about their care and treatment.
- Urgent same day patient appointments were available when needed. Patients we spoke with said they were always able to obtain urgent same day appointments when needed.
- Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Information about how to complain was available and easy to understand.
- Patients said GPs gave them enough time.
However there were areas of practice where the provider should make improvements:
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Continue to identify ‘hidden’ carers among the patient list.
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Continue to closely monitor and encourage patients to attend screening for breast, bowel and cervical cancer.
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Continue to take action to identify and act on areas to improve patient satisfaction.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice