Archived: Woodcote House

We saw that staff spent time with people and actively engaged in activities with them. Two people who spoke to us told us they went out for coffee and meals. One person said "I help dry up the dishes and help with my laundry".

People who used the service had a care plan in place which had been discussed with them or their representative. Three people who spoke with us told us that staff had discussed their care with them.

We spoke to four members of staff who demonstrated a clear understanding of safeguarding vulnerable adults from abuse. We also found that staff had attended training in safeguarding. People who spoke to us told us they felt safe and would feel able to raise any concerns if they had any.

We found that staff received training and development and they were appraised and supervised to monitor their practice.

We found the service kept a range of records but we found some areas of record keeping that needed improvement.

We spoke to two people who use the service. They told us they were looked after well and treated with respect. They said they spent their day's playing cards, dominos and watching TV. They said they went to the local shops to collect newspapers and enjoyed going to art classes. One person said 'I do art on Monday, I really like it'. Another said 'I am happy living here'.

People using the service told us they had key workers, they met with them regularly and they were involved in planning their care.

We observed positive interactions between staff and people using the service during the course of our visit.